Plans and Billing

Open Billing -- from the account menu at the bottom of the sidebar.

Plans

Yearly billing is two months free on Regular and Pro.

What each plan includes

Regular

• Core datasets (regulatory, trials, providers, drugs)
• 10,000 credits per month
• 100 dataset exports per month, up to 1,000 rows each
• Web-based Explorer interface
• Email support, 48-hour response
• Single-user licence

Pro

• All datasets, core and premium
• Interactive map with state-level market analytics
• 250,000 credits per month
• Unlimited dataset exports, up to 1,000 rows each
• Bulk search and advanced filtering
• Priority email support, 24-hour response
• Single-user licence

Teams

• All datasets, core and premium
• Interactive map with state-level market analytics
• 1,000,000 credits per month
• Unlimited dataset exports, up to 1,000 rows each
• Bulk search
• 5 user licences included, up to 15 total
• Dedicated Slack channel support
• Assigned account manager
• Priority feature requests

Pro and Teams also open NPI Match, Radar client links and Radar emails. Teams adds the Hub, Team Settings, and sharing of lead lists, saved views, cohorts, pins and Radar lists with your team. See Plans and Access for every feature lock.

Trials

Every new account starts with a 14-day trial of Pro, no card required. It begins the first time you open the app after signing up. Teams has no trial.

• The trial is offered once per account. Checkout after the trial goes straight to the paid plan.
• During the trial you have Pro access: every dataset, NPI Match and Radar emails.
• While you are trialling, Billing shows Choose a plan so you can pick the plan that continues after the trial ends.

Discount codes

Regular, Pro and Teams all accept a discount code at checkout.

Upgrading

Billing shows Upgrade your plan with the plans above your current one. Pick one and confirm.

• Your existing payment method is charged immediately.
• Unused time on your current plan is credited, prorated.
• Premium datasets, the Map and the higher allowance unlock as soon as the upgrade goes through.

If your plan was set up for you by Qope, it cannot be changed from Billing. Contact us to change it.

Invoices, payment method, changes and cancellation

Use Visit Billing Portal on the Billing page. From the portal you can update your payment method, download invoices, change your plan or cancel.

When you cancel, Billing shows the date the subscription ends. Access continues until the end of the paid period.

Without an active plan

With no active subscription, opening any app page other than Billing and Settings takes you to the pricing section of the Qope website. Pick a plan there or from Billing.

Your lead lists, Radar watches and pins stay on your account and are there again when you resubscribe.

Where the subscription lives

Subscriptions attach to your personal account, even on the Teams plan. If you own a Teams subscription, members of your team get access through their membership rather than through their own subscription. Additional seats are billed on the owner's subscription.

A teammate who opens Billing sees Team Plan Access: they have access through the owner's Teams plan, and the owner manages the subscription.

If your plan is not being recognised, check that you are signed in with the account that holds the subscription, or the account that was invited to the team.